Foodserve Care is our commitment to supporting food businesses long after installation day. We understand technology is only valuable when it works reliably — and when help is there the moment you need it.
Foodserve Care is our ongoing support and customer success programme, designed to help restaurants, takeaways, coffee shops and food businesses get the most from their technology.
From answering day-to-day questions and providing staff training, to troubleshooting issues and helping you roll out new features — our team is here to support your business every step of the way. We don’t believe in simply selling software and walking away. We believe in building long-term partnerships that help our customers succeed.
Help when you need it, from a team that understands your business
Training for new and existing team members, so everyone feels confident.
Keeping your technology up to date and performing at its best.
Advice on improving efficiency, increasing orders and getting more value from your systems.
Fast support without waiting around for an engineer visit.
Access to guides, tutorials and best practices, whenever you need them.
Foodserve Care goes beyond fixing problems. Our team helps your business get more from every part of your Foodserve technology.
When you need help, you need answers — not a queue.
We specialise in food businesses — this is all we do.
Ordering, EPOS, kiosks, marketing and digital screens, all under one roof.
We’re invested in your success, not just the sale.
Foodserve Care exists to ensure our customers receive the support, guidance and expertise they need to get the very best from their technology. Our goal is simple: help your business operate more efficiently, attract more customers and continue growing with confidence.
If you need assistance, our team is here to help. Foodserve Care provides support for all Foodserve products and services, including online ordering systems, EPOS software, self-service kiosks, digital menu boards and marketing solutions. Simply contact our support team through the appropriate support channels and we’ll work with you to resolve any issues or answer any questions.
Yes. We want every customer to get the maximum value from their Foodserve technology. Training is available to help you and your team confidently use your systems, whether it’s online ordering, EPOS, kiosks or digital menu boards. Our goal is to ensure your staff feel comfortable and capable using the tools that help run your business.
Absolutely. Staff turnover is a reality in the hospitality industry, and Foodserve Care is here to help. We can provide guidance, training and support to help new team members quickly learn how to use your Foodserve systems, reducing downtime and helping your business continue operating smoothly.
Yes. Many support requests can be resolved quickly through remote assistance, allowing our team to diagnose issues, provide guidance and help with system configuration without the need for an on-site visit. This enables faster response times and minimises disruption to your business.
Yes. Foodserve Care is about more than technical support. Our team can help you get more value from your technology by identifying opportunities to increase direct orders, improve customer retention, optimise your online ordering system, make better use of marketing tools and introduce new solutions as your business grows. We are committed to supporting your long-term success, not just maintaining your systems.
Foodserve Care supports the full range of Foodserve solutions, including online ordering systems, ordering apps, EPOS systems, self-service kiosks, digital menu boards, digital advertising screens, SMS marketing tools, restaurant websites and other technology services provided by Foodserve. As your technology partner, we’re here to help you get the best possible results from every product you use.
Whatever you need — a quick question, staff training or hands-on troubleshooting — Foodserve Care is here for it.